The NCFE Level 3 Diploma in Customer Service is aimed at candidates who are wanting to gain the knowledge required by employers to work in a range of different environments in a customer service role. 

 

Course Structure

Through the Learning Assistant platform provided by City & Guilds, you can earn your qualification online while learning, developing and practicing the skills required for employment and/or career progression in a customer service setting. 

To gain the Level 3 Diploma in Customer Service you must complete 6 mandatory units and a range of optional units to demonstrate both your knowledge and your working practice. Your assessor will discuss the optional units with you and help you to decide which units would be beneficial to you.

 

Mandatory Units

Unit 01: Organise and Deliver Customer Service

Unit 02: Understand the Customer Service Environment

Unit 03: Resolve Customers’ Problems

Unit 04: Principles of Business

Unit 05: Manage Personal and Professional Development

Unit 06: Understand Customers and Customer Retention

 

Course Format

The learning material is provided electronically on the Learning Assistant Platform with a guidebook and assessment plan. The assessment team will monitor your progress to offer you support and guidance throughout your course. 

 

Assessment

You will build up a portfolio of evidence in the form of written statements or “Reflective Accounts” along with supporting work products you have produced. You may also supply witness testimonies or statements from third parties with whom you work. This may include a supervisor, line manager or other suitably qualified individuals who understand your job role and the standards you have to meet to obtain this level of qualification.

 

Duration

Learners will receive 12 months access to their course. Average completion time for the Level 3 Diploma is 12 months.

 

Support

You will receive full uncapped access to the TrustTeach Management assessment team for 18 months. You can contact the assessment team via phone, email or over the Learning Assistant platform.  Our assessors work Monday – Friday 9am – 5pm, and any messages sent outside of these hours will be picked up during normal working times.  

You will receive your e-cert within 1 week of completion and the hard copy of your certificate within 4 weeks of completion.

 

Pricing

The cost of the course is £795.00

Should you wish to pay in full by card you can receive 15% off the full cost of the course. Use code PIF15 or call +44 (0)203 9002048.

Interest-free payment plans are available to suit all budgets with no credit checks.