The NCFE Level 5 Diploma in Management Skills and Knowledge is aimed at candidates who are working as an operations/departmental manager with responsibility for planning, delivering and achieving departmental goals and objectives, and are looking to develop their knowledge, understanding and skills required to work as an operations/departmental manager


Course Structure

Through the Learning Assistant platform provided by City & Guilds, you can earn your qualification online while learning, developing and practicing the skills required for employment and/or career progression in a management setting.

To gain the Level 5 Diploma in Management Skills and Knowledge you must complete 8 mandatory units to demonstrate both your knowledge and your working practice.


Mandatory Units

Unit 01: Operational Management

Unit 02: Project Management

Unit 03: Managing Finance

Unit 04: Leading and Managing People

Unit 05: Building Relationships

Unit 06: Communication

Unit 07: Self-Awareness and Continuous Development

Unit 08: Decision Making


Course Format

The learning material is provided electronically on the Learning Assistant Platform with a guidebook and assessment plan. The assessment team will monitor your progress to offer you support and guidance throughout your course. 



You will build up a portfolio of evidence in the form of written statements or “Reflective Accounts” along with supporting work products you have produced. You may also supply witness testimonies or statements from third parties with whom you work. This may include a supervisor, line manager or other suitably qualified individuals who understand your job role and the standards you have to meet to obtain this level of qualification.



Learners will receive 18 months access to their course.



You will receive full uncapped access to the TrustTeach Management assessment team for 18 months. You can contact the assessment team via phone, email or over the Learning Assistant platform.  Our assessors work Monday – Friday 9am – 5pm, and any messages sent outside of these hours will be picked up during normal working times.  

You will receive your e-cert within 1 week of completion and the hard copy of your certificate within 4 weeks of completion.



The cost of the course is £1245.00

Should you wish to pay in full by card you can receive 15% off the full cost of the course, Use code PIF15 or call +44 (0)203 9002048.

Interest-free payment plans are available to suit all budgets with no credit checks.